Order Entry (NetGloAgent™)
NetGloAgent clearly demonstrates the power of using Voice Recognition, Web Based and Text Based channels for order management.
• Reduce expenses: Increase efficiency by allowing our platform to manage customer orders – via phone/web/text during night, weekends, holidays or during staff shortages. Plus it’s easier, more accurate, inexpensive and also keeps a record of what the customer ordered. Fewer returns, less waste – reduce order entry cost from $1.25 to less than $0.25 per order.
• Increase sales: Our system will automatically call your customers to take their orders, to alert them of specials, delays due to truck breakdowns or changes due to upcoming holidays. Your people are now free to help grow new sales – not just take orders.
• Efficient warehousing operations & inventory: Use the platform to expedite unloading of trailers and loading of route trucks.
• Eliminate customers on hold: NetGloAgent works in parallel with your existing call center staff. It can either be the only order taker on weekends and nights or work in conjunction with your existing order entry staff and provide relief during peak times.
This platform can also be used to update inventory by simply talking into a phone; increase efficiency in loading Route Trucks or contacting customers regarding promotions or payment issues.
NetGlo is committed to maximizing the benefits of our products to our customers. Our services are designed to complement our products and increase your economic return. This unique integration of products and services results in a more profitable implementation and reduced stress during installation. The services significantly improve your ROI and no long term commitment …
Direct all or just the overflow customer calls, order adjustments, AR/AP processing to our agents. This cost item now becomes your competitive advantage.
Powerful platforms will only deliver results if they fit your operating environments. NetGlo's turn-key service ensures that once turned up, the NetGlo platform delivers optimum performance to your organization.
If you take over 100 daily orders or adjustments or inquiries over the telephone or via hand-helds, this platform will help you decrease errors and increase customer satisfaction.
You are swimming in data...but what areas will give you the biggest benefits? There is a wealth of savings opportunities hidden in that sea of data. NetGlo helps you identify and follow through.
FSMA requires timely and accurate response to recall events. We offer both highly automated in-plant and very economically attractive on-line versions.
Need Accurate Product Counts? Are the products reaching customers in the wrong package, with the wrong expiration date and wrong price codes?
Stop wasted dough. Enforce FIFO with computerized and bar coded scaling. Simplify multi-product lines & FSMA tracking.
Stop lost pallets and wasted ingredients. Save time with Cycle Counts. Reduce Capital tied up in inventory.
More than a status board -- ask us how our platform identifies errors that are missed by even the most seasoned supervisors.